FAQs
Will my order be shipped discreetly?
Always. Every order is packaged in plain, unbranded boxes without logos or product names. No one but you will know what’s inside.
How long does shipping usually take?
Standard delivery takes 3–7 business days, depending on your location. You’ll receive tracking details so you can follow your order every step of the way.
Do I need to worry about privacy when ordering?
Not at all. We protect your privacy at every step. Anything from secure checkout to discreet packaging is taken care of by us.
Are your products body-safe?
Yes. We only offer items made with tested, body-safe materials such as medical-grade silicone and ABS plastic. Your safety and comfort always come first.
I’ve never bought an intimate product before. Where should I start?
You’re not alone — many of our customers are first-timers. A good starting point is something small and simple, like a personal massager or a couples’ ring. Our product pages include guides to help you choose.
Can I return a product if I change my mind?
For hygiene reasons, we cannot accept returns once a product has been opened. However, if your item arrives damaged or defective, we’ll replace it right away.
How do I clean and take care of my product?
Most products can be cleaned with warm water and mild soap, or a dedicated toy cleaner. Always dry thoroughly and store in a cool, dust-free place. Each product page includes specific care tips.
Can I return a product if I change my mind?
For hygiene reasons, we cannot accept returns once a product has been opened. However, if your item arrives damaged or defective, we’ll replace it right away.
Will anyone know I bought from RUVIA?
No. Our packaging and communications are all discreet. Even your delivery courier won’t know what’s inside your package.
Are your products rechargeable or battery-powered?
Most of our modern designs are USB rechargeable for convenience and sustainability. Product pages will clearly state if batteries are required.
What if I’m not comfortable with my purchase after it arrives?
It’s normal to feel uncertain, especially if it’s your first time. Remember, intimacy is a journey. If you need advice, our team is here to guide you privately and respectfully.
Is it normal to feel awkward buying from a sex shop?
Completely normal. That’s why RUVIA was created — to make the experience comfortable, welcoming, and free of judgment. Think of us less as a “sex shop” and more as an intimacy lifestyle brand.
Can I buy a gift for someone without them knowing it’s from RUVIA?
Absolutely. Many of our customers order gifts. You can ship directly to them, and the packaging will still be plain and discreet. You can even add a personal note if you’d like.
Why should I choose RUVIA over other stores?
Because RUVIA was never built just to sell products. Our goal isn’t numbers or quick sales — it’s to leave a mark and genuinely help people. Intimacy is an important part of being human, yet it’s often overlooked or treated as taboo. We believe it deserves more care, more attention, and more openness.
That’s why we started RUVIA: to create a space where quality, trust, and understanding come first. When you choose us, you’re not just buying a product . You’re joining a movement to make intimacy more comfortable, more accepted, and more meaningful for everyone.